Wednesday, February 10, 2010

No Matter What

So, I got my camera back. I know your excited. So was I. The original problem was that every time I would use the video feature it would make and record onto the video a clicking noise. You can hear it on the video here if you don't believe me. So, I took the camera back to Best Buy to get it fixed. I had paid an extra $50 when I bought it last October to have this warranty that no matter what happened....NO MATTER WHAT...that they would fix it. The conversation went like this

EMPLOYEE: Would you like to add a warranty that allows you to bring your camera in and get it fixed if it breaks.
ME: Is it only for manufacturer problems?
EMPLOYEE: No ma'am it doesn't matter what the problem is.
ME: I have a 3 year old. What if she drops it in the toilet and tries to flush it down?
EMPLOYEE: That is fine.
ME: What if I drop it outside and accidentally run over it with the car?
EMPLOYEE:Bring it in and we will fix it if we can and if not we will replace it.
ME:What if it get washed in the washing machine?
EMPLOYEE:It doesn't matter what happens ma'am we will fix it or replace it if it can not be fixed. No matter what
ME: No matter what?
EMPLOYEE:No matter what.

Okay, sounds like a good deal to me. So I paid for the warranty. Three months later it starts making the clicking noise. I have not dropped it in the toilet, run over it with the car, or washed it in the washing machine. There was NO reason for this problem. Whatev, I will take it in and get it fixed. So, I take it in and they tell me they have to send it off. They also tell me it is going to take about a week and a half to get it back. UGH! Don't they have a geek squad there or something? So, I let them have my precious camera and they send it off for 10 days.

I got it in the mail yesterday! Whoo Hoo! I put my battery in, turn the dial to the video feature, and record Audrey randomly singing. I play it back and this is what I hear: "Oh how I love...CLICK...Oh how I love...CLICK...OH how I love...CLICK....because He first loved...CLICK..."
After 10 days.....10 days....they didn't even fix the problem. I have yet to make it to Best Buy to get a new camera. That is what I will do though. I will get a new one if I have to stand in that store all day. They are not getting it back for any longer. The good new is that in the meantime I will have it to upload picture from Audrey's birthday and the week of P365 I missed. I will try and get those loaded soon...NO MATTER WHAT.

2 comments:

  1. I hate it when that happens!!! stick to your guns and don't back down!!!

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  2. Hey Melissa!!! Saw that you found my blog! I didn't know you had one. I hope you get your camera fixed soon! Take care, Angela

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